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Category Archives: Quadriga

Hyatt Regency London – The Churchill chooses Quadriga to provide them with a premium Wi-Fi Solution

Press contact: Vicky Daniels, Marketing Manager, Europe, Quadriga
Phone: +44 (0) 118 916 7181 Email:
vicky.daniels@quadriga.com

FOR IMMEDIATE RELEASE

Hyatt Regency London – The Churchill chooses Quadriga to provide them with a premium Wi-Fi Solution

Reading, UK – 4-October, 2017 Hyatt Regency London – The Churchill, One of the finest 5-star hotels in London, is ideal for both business and leisure travelers, offering a peaceful, yet central, location. Situated in the heart of London’s West End, this luxurious hotel is within walking distance to many of London’s leading attractions from Buckingham Palace to the picturesque Hyde Park, along with the exclusive shopping areas of Oxford Street, Soho, Bond Street, Mayfair and Marylebone.

Requirement:
Whether travelling for pleasure or away on business, hotel guests expect to be able to surf the web, stream video and music content, send emails, and download data, simply, quickly, securely and without any complications or usage limitations. With Wi-Fi playing a big part in how guests rate their experience, the Hyatt Regency knew it needed to improve its existing service. The hotel recognises the value of offering fast, efficient internet access to its guests. An updated wireless network doesn’t just increase guest satisfaction; it also functions as a building block for new revenue-generating services and increased operational efficiency.

Quadriga’s Solution:
The hotel found that its current wireless service wasn’t exceeding guest expectations and wasn’t able to grow with its business needs. The Hyatt Regency engaged with Quadriga and it was decided that the most efficient course of action would be to roll out a fully redundant Ruckus and HP network utilising a SIP Flex gateway, future-proofing the hotel for increased network requirements.

“We are delighted to work with the Hyatt Regency on this latest project.  This prestigious hotel demonstrated that they are willing to adopt the very latest innovations and technologies and to use them as a means of enhancing the guest experience, while supporting their business objectives.  It is a pleasure to partner with them and we look forward to continuing this well in to the future,” said James Lilley, Quadriga’s UK, Ireland, Nordics, Poland and CIS Regional Director.

Quadriga’s solution offered the hotel a low cost – high ROI solution that provides coverage to not only the whole hotel (440 rooms), but also to its back of house. Quadriga worked with the hotel to ensure a seamless switch from the existing provider, avoiding any disruption to guests.

“We have a great long standing relationship with Quadriga which has benefitted us by not only having a partner who understands us and our guests but also through having a partner who ensured the seamless and smooth installation of our new HSIA system.  This has enabled us to provide complimentary, fast, reliable and easy to use internet connectivity for our guess with no disruption to the guest experience,” said Hyatt Regency London Systems Information Manager Holger Wunsch.

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About Quadriga

Quadriga is a leading international provider of guest technology managed services that enhances engagement, generates additional revenue, and fuels value for hotels through a continued focus on the global customer experience. Quadriga is part of the Exceptional Innovation (EI) family of companies and affiliates which benefits from the technology innovation driven by EI. The Group is constantly at the forefront of hospitality guest technology with its IQx platform and suite of integrated solutions for hoteliers.  

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is conveniently located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. Following a multi-million pound renovation, this quintessentially British five-star property boasts 440 luxurious guestrooms & suites, plus 11 distinct meeting spaces, inspired by Sir Winston Churchill’s renowned style and character.  Award-winning dining options include seasonal, thoughtfully sourced & beautifully presented modern British dishes at The Montagu, signature cocktails at The Churchill Bar & Terrace or Michelin star Italian at Locanda Locatelli. Hyatt Regency London – The Churchill offers business & leisure travellers, the perfect place to work or relax in one of the world’s most iconic cities.

 

Quadriga unveils IQx hospitality platform at Equip Hotel Show

Press Contact: Vicky Daniels, Marketing Manager – Europe

Phone: +44 (0) 118 916 7181 Email: Vicky.Daniels@quadriga.com

FOR IMMEDIATE RELEASE

Company introduces IQx platform and suite of integrated IQ solutions in Europe

Theale, Berkshire – 07 Nov. 2016 – Quadriga is pleased to announce the introduction of the IQx platform and suite of integrated IQ solutions for hoteliers in Europe. IQx is the company’s fully integrated enterprise-grade technology platform and Central Management System that all future products will be built on and integrated through for configuration, deployment, and support globally. The debut of IQx from Quadriga will take place in Paris at Equip Hotel 06-10 November which follows the Americas announcement of the platform and integrated solutions at HITEC New Orleans 2016 this June.

IQx was designed as a universal platform that provides all of the guest-facing technologies required by a hotelier including high speed internet, interactive television, over-the-top content and streaming through an integrated Chromecast experience, digital signage, mobile device integration, and room control functionality.

The IQx Central Management System provides full management of the system infrastructure (hardware), configuration, content, monitoring, reporting and analytics for hoteliers in a single dashboard application. It is designed to make hoteliers’ lives easier through the use of technology regardless of whether their role is general manager, IT director, customer service or marketing officer. The dashboard service tools enable hoteliers to control all of their guest facing experiences through one universal integrated platform from a single source technology vendor globally.

The IQx Portal gives hoteliers the ability to centrally manage their property or portfolio of properties connected through the web-based, anywhere access dashboard application for a consistent and reliable guest experience regardless of device or location. The platform and solutions provide revenue-generating capabilities such as promotional brand management, OTT advertising and additional operational cost and time saving efficiencies.

“We are excited to share the company’s global technology vision with hoteliers at Hotel Equip,” says Jean-Philippe Delouis, President & Managing Director EMEA.  “The flexible IQx platform ensures that we can provide a foundation for future growth and innovation to meet the fast paced change in customer and technology demands that hoteliers are experiencing today.”

In addition to the innovative technology, hoteliers can rely on the breadth and depth of our sales, operations and support team’s talent supporting their initiatives which includes services such as installation, project management, network design, creative, technical and end-user support. 

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Quadriga is a leading international provider of guest technology managed services that enhances engagement, generates additional revenue, and fuels value for hotels through a continued focus on the global customer experience.

Quadriga is part of the Exceptional Innovation (EI) family of companies and affiliates which benefits from the technology innovation driven by EI. The Group is constantly at the forefront of hospitality guest technology with its IQx platform and suite of integrated IQ solutions for hoteliers.

With our combined reach, range and resources, we provide our customers a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire the people they serve.

Exceptional Innovation B.V. acquires Quadriga Worldwide and SmarTV to create global hospitality technology service provider

Press Contact: Candice DeLuca, Chief Marketing Officer Phone: 614.890-6101 Email: cdeluca@exceptionalinnovation.com
FOR IMMEDIATE RELEASE Exceptional Innovation B.V. acquires Quadriga Worldwide and SmarTV to create global hospitality technology service provider Amsterdam, Netherlands and Westerville, Ohio – July 10, 2015 – Exceptional Innovation B.V. (EI)  announces that it has completed the acquisition of Quadriga Worldwide Limited and its subsidiaries (Quadriga), a leading international provider of managed guest services for the hospitality industry and The SmarTV Company (SmarTV), an innovative developer of interactive entertainment solutions for commercial and consumer markets. The combined companies will form a global technology service provider that maximizes guest engagement and satisfaction, enhances the entertainment experience, and increases revenue while delivering operational efficiencies for hotels. The group will have its headquarters in the Netherlands and significant operating subsidiaries located in England and the United States, as well as regional offices in Europe and the Middle East. “We look forward to providing hoteliers with globally managed services, new technologies, and financing options to offer comprehensive solutions for the hospitality industry,” says Seale Moorer, CEO and Chairman of EI. “Our goal is to continue to expand our reach and offerings to give hoteliers one global vendor for all of their hospitality technology needs.”
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About Exceptional Innovation
Exceptional Innovation (EI) is a software development, hardware design and manufacturing, and professional services firm that designs, builds, and implements solutions for the hospitality, healthcare, commercial and consumer markets. The company’s subsidiaries include Quadriga Worldwide, a leading international provider of guest technology managed services for the hospitality industry and The SmarTV Company, a provider of TV entertainment content and advertising services to enhance user experiences and engagement. At the core of every solution is a robust technology platform that uses open standards for rapid application development and seamless integration of multiple systems to create an engaging interactive experience for the end user. EI has more than 30 years’ experience and operates in the key strategic geographies of the USA, Europe, the Middle East and Africa, supporting more than 325,000 guest rooms.
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